Enabled by cohort
Every guest looked after, no request lost.
Concierge brings the guest portal, requests, extras and messages into one record tied to the booking, so the team responds on time.
Concierge · Guest
ForHotels and rentals offering personal service
Guest channelPortal with signed link and OTP verification
Tied toThe booking, its source and balance
Plans
Solo PagoTeamManager
Concierge
What you can do
01
Guest portal
Booking details, changes and cancellations for direct bookings under server policy.
02
Requests
Guests request services and the team receives them as tasks with an owner.
03
Extras
Offer allowed add-on services, including on OTA bookings.
04
History
Every request and reply stays on the booking record.
05
Changes with requote
On direct bookings, the guest changes dates, occupancy or room, or extends the stay; the difference is quoted on the server and charged before it applies.
06
Guest tax details
The guest leaves their RFC and billing details in the portal, ready for when their CFDI is issued.
07
OTA bookings in the portal
An OTA guest can claim their booking to verify their contact and request extras, with a daily cap that prevents abuse.
08
Emails in their language
Confirmation, modification and cancellation arrive in Spanish, English, French or Portuguese, with the link to their portal.
09
Group portal
A group organizer has their own access to edit the rooming list until the cut-off date and pay deposit milestones.
How it works
01
Before
The guest receives portal access and completes their details.
02
During
They request services or extras; the team handles them from the app or console.
03
After
The history remains for the next visit and for reporting.
Availability
Concierge is enabled by cohort. OTA bookings can add verified contact and allowed extras; changes and cancellations stay with the OTA.
Solo Pago
Team
Manager
FAQ
Does it work with Booking or Airbnb bookings?
Yes, for verified contact and allowed extras. Source, commission, changes and cancellations stay with the OTA.
Does the guest need to download an app?
No. They access the portal with a seven-day signed link and a ten-minute OTP.
How secure is guest access?
The code expires in ten minutes and allows five attempts. The session only reaches that booking, and emails carrying a link or code are purged after sending.
Let's talk about your operation
Message us on WhatsApp or leave your details. A person from our sales team will reply.