Version 1.0 · October 8, 2026.
1. Provider and contact
RAKUN VENTURES, S.A.P.I. DE C.V., tax ID RVE201126J42, Av. de la Paz 2860-D, Colonia Arcos Vallarta, postal code 44130, Guadalajara, Jalisco, Mexico. Contractual contact: [email protected]. Privacy: [email protected].
2. Scope for GestaProp
The PMS subscription is billed through Stripe or bank transfer according to the contract (§6.2). Google Play purchase and restoration remain pending activation and are not announced as an active channel. Cancellation and termination follow the Terms of Use (§§6 and 25). For direct payments, §6.6 excludes proration solely for cancellation of a started period, subject to agreed breach exceptions, mandatory legal rights and channel rules. Separately quoted implementation, migration or support services are reconciled against their scope and deliverables. Solo Free has no license fee to refund.
Guest refunds are separate operations governed by the property policy accepted at booking and the original payment channel (§§12–14). The property authorizes an eligible refund; GestaProp records it in the folio and processes it through the account that collected payment, without exceeding the amount actually paid. OXXO and SPEI follow the processor’s refund rules. When Gesta Payments collects payment, its Payment Terms also apply. This agreement does not replace the property’s stay, cancellation or no-show policies.
3. Identify the purchase and who billed it
This policy applies to GestaProp transactions under your receipt and contract. Check the seller, product, plan and billing channel. Installing an app from a store or using an Apple or Android device does not mean that store billed your purchase. The channel instructions below apply only if that channel collected your payment; they do not announce an active integration or checkout.
4. Purchases billed by Paddle
If Paddle is the merchant of record, request a refund or cancellation through your receipt link or paddle.net. Its Buyer Terms and Refund Policy apply alongside mandatory rights and additional guarantees offered with your purchase. The reference policy allows discretionary requests within 14 days of the transaction, without guaranteeing approval; this does not limit defect remedies or regional statutory periods. For material technical problems, contact product support first and Paddle if the issue remains unresolved.
5. Purchases billed by App Store
Request a refund at reportaproblem.apple.com using the purchasing account. Apple determines eligibility under its policies and your region; Rakun cannot promise approval or a universal deadline. Cancel renewals separately through Apple subscriptions. If payment occurred outside Apple In-App Purchase, contact the seller or channel on the receipt, not Apple. Consult the refund instructions and external purchases.
6. Purchases billed by Google Play
Use Google Play’s refund request and consult its policy. Within 48 hours Google may assess a refund; afterward you may contact the developer to resolve the issue or process an eligible refund through Google Play’s mechanisms. Neither period guarantees a refund. Cancel renewals in Google Play Subscriptions. Paid-product and in-app-purchase support follows the distribution agreement: 3 business days, or 24 hours for issues Google determines urgent.
7. Direct payments and specific contracts
If Rakun Ventures is the seller and payment used a card, transfer or another payment gateway, contact [email protected]; a technical payment processor does not replace the responsible seller. If the contract identifies another provider, submit the request to that entity and ask Rakun for guidance if needed. We assess legal rights, duplicate or improper charges, breaches and expressly advertised guarantees. Additional commercial guarantees apply only if offered with your purchase; this policy does not introduce a uniform additional change-of-mind refund period.
8. Cancellation, renewal and access
Canceling a renewal and requesting a refund are separate procedures. For a subscription, use the billing channel and retain confirmation of the effective cancellation date. Access follows the contracted period and channel rules, except for refunds, reversals or other applicable causes. Uninstalling an app or deleting an account does not itself cancel a subscription. Accrued charges, installments and valid commitments follow the contract and law. A refund does not authorize deletion of your local files; retention and deletion of hosted data follow the Privacy Notice and Terms of Use (§25).
9. How to submit a request
For contractual help, contact [email protected]; for technical issues, [email protected]. Include product and plan, purchase email, channel, order or receipt number, date, amount, currency and reason. For faults, provide the version and reproducible description. Do not send passwords or full card numbers. We will identify missing information and the competent channel; retain the response and case reference. A request does not guarantee approval or require waiving legal complaint routes. For a booking, contact the property or use the guest portal under the accepted policy.
10. If a refund is approved
The seller or channel confirms the scope and amount, including applicable taxes or adjustments. Refunds use the original payment method where permitted, within the channel’s and statutory periods; bank settlement may take longer than authorization. Access to the refunded entitlement may be revoked under the channel and license rules. A refund does not automatically cancel independent purchases or another renewal: check both confirmations.
11. Mandatory rights and applicable version
This agreement does not exclude non-waivable consumer rights, including remedies for improper charges, breach, defects, lack of conformity or statutory withdrawal. Your region’s legal periods and conditions and mandatory billing-channel rules apply even if another text restricts refunds. Downloading or using the product does not itself automatically waive those rights. The version and guarantees disclosed at purchase govern your transaction; updates do not retroactively reduce acquired rights.
Last updated: Guadalajara, Jalisco, Mexico, October 8, 2026.