Features
Every guest looked after, no request lost.
Concierge
What you can do
01
Guest portal
Booking details, changes and cancellations for direct bookings under server policy.
02
Requests
Guests request services and the team receives them as tasks with an owner.
03
Extras
Offer allowed add-on services, including on OTA bookings.
04
History
Every request and reply stays on the booking record.
05
Changes with requote
On direct bookings, the guest changes dates, occupancy or room, or extends the stay; the difference is quoted on the server and charged before it applies.
06
Guest tax details
The guest leaves their RFC and billing details in the portal, ready for when their CFDI is issued.
07
OTA bookings in the portal
An OTA guest can claim their booking to verify their contact and request extras, with a daily cap that prevents abuse.
08
Emails in their language
Confirmation, modification and cancellation arrive in Spanish, English, French or Portuguese, with the link to their portal.
09
Group portal
A group organizer has their own access to edit the rooming list until the cut-off date and pay deposit milestones.
Let's talk about your operation
Message us on WhatsApp or leave your details. A person from our sales team will reply.